Terms of Service

1.1 The Agreement

By accessing or using the ApexReach platform at apexreach.ae (“Service”), you (“Client”) agree to be bound by these Terms of Service (“Terms”). If you are entering into these Terms on behalf of a company or legal entity, you represent that you have full legal authority to bind that entity to these Terms.

The Service is operated by Veridra Computer Technology L.L.C – S.P.C, a Limited Liability Company – Sole Proprietorship registered in Abu Dhabi, United Arab Emirates under commercial licence No. CN-6556687 (“ApexReach”, “we”, “us”, “our”). Registered address: [REGISTERED ADDRESS — to be supplied].

1.2 Nature of Service — Platform Intermediary

ApexReach provides a B2B outreach platform through which Clients identify target contacts, configure outreach campaigns, and initiate contact with business prospects. The Service includes:

• Access to a database of verified business contacts for targeting purposes;
• Tooling to define Ideal Customer Profiles (ICPs) and configure outreach sequences;
• Automated email dispatch infrastructure operated on the Client’s behalf;
• Automatic suppression of opted-out contacts from future sequences;
• Reporting on campaign engagement, replies, and meeting conversions.

Platform Intermediary Status: ApexReach acts as a technology platform and outreach infrastructure provider. The Client is the originator and controller of each outreach campaign — the Client determines who is contacted, with what message, and for what commercial purpose. ApexReach is not the sender of record in a legal sense, and acts as an independent contractor and not as the Client’s employee, partner, or agent.

1.3 Account Registration

• You must provide accurate, current, and complete registration information including company name, trade licence details, and a valid business email.
• You are solely responsible for maintaining the security and confidentiality of your account credentials.
• You must notify us immediately at info@apexreach.ae upon discovering any unauthorised access.
• Accounts are non-transferable and may not be shared across individuals not covered under your subscription tier.
• ApexReach reserves the right to verify your business registration before activating your account.

1.4 Subscription and Payment

Access to the Service is provided on a recurring subscription basis through our payment processor, Stripe. Fees are quoted in UAE Dirhams (AED) and shown at checkout.

• Plans are billed in advance, at the start of each monthly or annual term, to the payment method on file.
• Auto-renewal: subscriptions renew automatically at the then-current price until cancelled.
• You may cancel at any time; cancellation takes effect at the end of the current billing period and you retain access until then.
• Except where required by law, fees are non-refundable, partial periods are not pro-rated, and unused allowances do not roll over between periods — with one exception: the portion of your allowance attributable to days your dedicated sending domains spent warming up (pro-rated to the warm-up period, less allowance actually used) is carried into the following billing period, once per warm-up, and expires at the end of that period. See the Refund & Cancellation Policy.
• We may change pricing on prospective renewals with at least 30 days’ notice; continued use after the notice period constitutes acceptance.
• If a renewal payment fails, we may suspend access until payment succeeds and, after a reasonable cure period, terminate the subscription.

1.5 Client Responsibilities and ICP Submissions

The Client is solely responsible for the lawfulness of every campaign they configure and initiate through the platform. This includes:

• Ensuring ICP parameters do not target individuals on the basis of protected characteristics (race, religion, gender, nationality, disability, or any other protected characteristic under applicable law);
• Ensuring all outreach content is truthful, non-deceptive, and compliant with applicable laws in the recipient’s jurisdiction;
• Providing a valid physical business address to be included in all outreach emails;
• Ensuring that any products or services promoted through the platform are lawfully offered in the target market.

ApexReach retains the right to review, pause, or reject any ICP or campaign that in its reasonable judgement appears unlawful, abusive, or in breach of the Acceptable Use Policy. This right does not create an obligation to monitor every campaign.

1.6 Opt-Out and Suppression

ApexReach operates an automated suppression system. When a prospect opts out — via the unsubscribe link embedded in any outreach email, or by replying with a recognised opt-out phrase — the system automatically:

• Removes that contact from the active sequence within the same sending cycle;
• Adds that contact’s email address to the Client’s account-wide suppression list;
• Prevents the Client from targeting that contact in any future campaign on the account, across all service categories;
• Records the opt-out event with a timestamp for audit purposes.

This suppression is permanent and cannot be overridden by the Client. Clients may not import or re-add opted-out contacts. Addresses that hard-bounce or generate spam complaints are additionally quarantined across the platform to protect deliverability.

1.7 Data Processing

This section forms the data processing agreement between the Client and ApexReach and applies whenever ApexReach processes personal data on the Client’s behalf — in particular prospect names, professional contact details, and the content of outreach messages and replies (“Campaign Data”).

• Roles: for Campaign Data, the Client is the data controller and ApexReach is the data processor, as described in the Privacy Policy, which is incorporated into these Terms by reference.
• Instructions: the Client instructs ApexReach to process Campaign Data solely to provide the Service — sourcing and verifying contacts, generating and dispatching outreach, handling replies and opt-outs, and reporting — and ApexReach shall process it for no other purpose.
• Subprocessors: the Client authorises ApexReach to engage vetted subprocessors by category (email delivery and sending infrastructure, business-contact data suppliers, cloud hosting and database services, AI text generation, authentication, and payment processing). ApexReach remains responsible for its subprocessors and binds them to obligations materially equivalent to this section. A category-level list is available on request at sultan@veridra.ae.
• Security: ApexReach applies the technical and organisational safeguards described in the Privacy Policy, including encryption in transit and access limited to what providing the Service requires.
• Confidentiality: personnel and subprocessors with access to Campaign Data are bound by confidentiality obligations.
• Data subject requests: opt-outs are honoured automatically as described in section 1.6; ApexReach provides reasonable assistance with other data-subject requests concerning Campaign Data.
• Breach notification: ApexReach will notify the Client without undue delay after becoming aware of a personal data breach affecting their Campaign Data.
• Deletion: upon termination, Campaign Data is deleted or anonymised in accordance with the retention schedule in the Privacy Policy — except records retained to meet legal obligations, such as suppression lists, which are kept permanently so that opt-outs are honoured forever.

1.8 Intellectual Property

• Client Content: the Client retains all rights in the brand materials, messaging, and business information they provide.
• ApexReach Platform IP: all software, algorithms, contact database, outreach infrastructure, and platform methodologies are the exclusive property of Veridra Computer Technology L.L.C – S.P.C. No ownership or licence beyond what is necessary to use the Service is granted to the Client.
• Contact Data: the contact database is proprietary to ApexReach and/or its licensed data suppliers. Clients may not export, scrape, resell, or republish raw contact data outside the intended workflow.

1.9 Confidentiality

Each party agrees to maintain the other party’s confidential information (technical, commercial, financial) in strict confidence and to use it only to fulfil obligations under these Terms. This obligation survives termination for three (3) years.

1.10 Warranties and Disclaimers

ApexReach warrants that the Service will be provided with reasonable care and skill. ApexReach does not guarantee any specific number of replies, meetings booked, or revenue generated. Lead and contact volume figures referenced in plan descriptions are maximum capacities, not performance guarantees.

TO THE MAXIMUM EXTENT PERMITTED BY UAE LAW, THE SERVICE IS PROVIDED ON AN ‘AS IS’ BASIS. APEXREACH DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

1.11 Limitation of Liability

• ApexReach’s total aggregate liability under or in connection with these Terms shall not exceed the fees paid by the Client in the three (3) months preceding the claim.
• ApexReach shall not be liable for indirect, consequential, incidental, or special damages including lost profits, lost revenue, or reputational damage.
• Nothing in these Terms limits liability for fraud, gross negligence, or wilful misconduct.

1.12 Client Indemnification

The Client shall indemnify, defend, and hold harmless Veridra Computer Technology L.L.C – S.P.C and its officers, employees, and contractors against all claims, damages, regulatory fines, penalties, and legal costs arising from: (a) the Client’s breach of these Terms; (b) the Client’s violation of any applicable law, including anti-spam laws in recipient jurisdictions; (c) false, deceptive, or unlawful campaign content provided by the Client; (d) the Client’s ICP instructions resulting in unlawful targeting.

1.13 Term and Termination

Either party may terminate as set out below. A Client may cancel a subscription at any time from account settings; cancellation takes effect at the end of the current billing period and no refund is issued for the current period. For annual plans, the remaining balance of the committed term remains due. ApexReach may terminate immediately for breach of these Terms or the Acceptable Use Policy (no refund; the indemnity clause applies), and may suspend then terminate for non-payment. Upon termination, Client access is revoked and data retention follows the Privacy Policy schedule.

1.14 Governing Law and Disputes

These Terms are governed by the laws of the United Arab Emirates. Disputes shall first be addressed through good-faith negotiation (30-day period). Unresolved disputes shall be subject to the exclusive jurisdiction of the courts of Abu Dhabi, UAE. For Enterprise clients, binding arbitration under the Abu Dhabi Commercial Conciliation and Arbitration Centre (ADCCAC) rules may be agreed separately in writing.

1.15 Amendments

ApexReach may update these Terms. Material changes will be communicated by email and posted at apexreach.ae/terms with at least 14 days’ notice. Continued use of the Service after the notice period constitutes acceptance of the revised Terms.