ApexReachThis policy explains how cancellation, refunds, and data handling work for ApexReach subscriptions. It supplements the billing terms in our Terms of Service.
Cancellation
- You may cancel at any time from your account settings.
- Cancellation takes effect at the end of the current billing period; you keep access until then.
- For annual plans, the committed term remains payable; the plan does not renew after the term.
Refunds
- Except where required by law, fees are non-refundable.
- We do not pro-rate partial periods.
- Subscriptions are not the sender of record for results — no refund is offered on the basis of campaign outcomes (replies, meetings, or revenue).
Allowance rollover
- Unused monthly lead allowances and credits do not roll over between billing periods — each period’s allowance must be used within that period.
- Sole exception — the warm-up period: if your dedicated sending domains spent part of a billing period warming up, the portion of your allowance covering those warming days is automatically carried into the following billing period. The carry-over is pro-rated to the warm-up itself — allowance for days on which your domains were able to send does not carry over, even if unused. This applies to every warm-up — your first period, and any later period in which newly provisioned domains must warm up again (for example, after resubscribing without having kept your previous sending infrastructure). Each carry-over is granted once and expires at the end of the following period; it does not compound or carry any further.
- Returning subscribers who retained their warmed sending infrastructure have no warm-up period and therefore no carry-over.
- Outside warm-up, allowances are strictly use-it-or-lose-it within each billing period.
In-flight campaigns on cancellation
Active sequences continue until the end of your paid period. After access ends, scheduled sends stop. Opt-out and suppression records are retained regardless of cancellation, to honor prior opt-outs.
Data after termination
Following termination, account access is revoked and your data is retained then deleted per the schedule in our Privacy Policy (subject to legal retention requirements such as tax records). You may request an export of your Client account data before your access ends.
Questions
Billing questions: info@apexreach.ae.